FIELD OFFICER PROFILE

Bobby Hynes

Bobby Hynes may be the youngest of ARC’s field officers, but his trade knowledge and ‘here to help’ attitude ensure that RTAs are pleased to see him for a field engagement visit.

Based in Queensland, Bobby finds the new RTAs are particularly pleased to see him, having already received a welcome call. ‘They are very receptive of what I can tell them about the licensing scheme and what they have to do,’ he said. ‘It’s very much an educational visit, and I will always help them if I can. If I can’t help them with something myself, I’ll find out who can and I’ll pass that information on to them.’

Unlike many in the trade, Bobby never saw his future on the tools, and he considered roles in health and safety or wholesaling before deciding ARC was where he wanted to be. He prides himself on having solid industry knowledge from his studies and his experience in the domestic and light commercial air conditioning sector, and he expands that knowledge with after-hours reading so he can better help his RTAs.

He appreciates that business owners have more to contend than just compliance. ‘I try to take the pressure off people,’ he said. ‘They’ve got a lot going on, including the financial side of their businesses, so I do whatever I can to make their lives easier. Not that we don’t pick up non-compliant activities, but we take an educational approach to dealing with them.’

Bobby also understands the importance of protecting the planet, partly because his Indigenous background gives him a strong connection to country, and partly because the greenhouse effect has always been part of his life. ‘We’ve always known about it, and were taught about it at school,’ he said. ‘It’s good to have a job where I can help to stop it.’

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