ARC Licence scheme: from strength to strength
Increase in licences = increase in health of sector

Despite the emergence of new refrigerant types over the past two years, ARC has seen significant growth in licence and business authorisation numbers. Licence numbers grew by 2,148 during 2014 and business authorisation numbers grew by 184. These figures represent real increases and are adjusted for any individuals or businesses no longer purchasing, storing or handling ozone depleting substances or synthetic greenhouse gas refrigerants.

The strength of the scheme clearly demonstrates the refrigeration and air conditioning sector's world-class commitment to environmental protection.

ARC's 2014 performance

Performance in the key areas of administration, communications and compliance are indicators of the success of the ARC scheme. The ARC not only strives to be effective and efficient but also to deliver value to licence and authorisation holders.

ARC licence scheme - recognised as most cost-efficient for industry
  • The national ARC licence scheme was recognised as having the greatest net benefit (most cost-efficient) for industry, compared to similar state-based schemes (National Occupational Licensing Authority - Decision Regulatory Impact Statement 2014).

5 day licence processing times - and that's with over 75,000 licences
  • Innovative online application facility and best-practice administration systems allow applications to be processed, on average, in only 5 days - with many being processed in just 2-3 days for complete applications.

ARC assists over 64,000 licence holders on the phone in 2014
  • The ARC Customer Service team assisted 64,141 licence holders in 2014 - the highest annual number on record, reflecting the importance and popularity of the licence scheme to the whole RAC industry.

Most visits to consumer website and online business directory ever
  • The 2013/14 summer communications campaign achieved almost 100,000 hits on the ARC's consumer website www.lookforthetick.com.au. This figure represents potential customers for licence and authorisation holders.

131 rogue businesses kept out of the industry
  • 131 businesses had their authorisations denied due to on-going illegal practices in the 2013/14 financial year.


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